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Machines are learning how to perform routine tasks and some more complicated ones, and their progress is piquing employers’ interests. The retail and health industries in particular stand the most to gain from incorporating artificial intelligence into work. Both could see about a 50 percent revenue increase, according to a new Accenture report. And if all companies invest in artificial intelligence at a rate similar to that of top-performing businesses, such as those in the S&P 500, companies could boost their revenues by 38 percent.

Despite all of the talk of machines taking away jobs, the study also found that 100 percent of C-level executives who plan to use artificial intelligence intend to use that AI to enhance, not diminish, their workers’ capabilities; three in four of the C-level executives surveyed said they plan to automate tasks “to a large or very large extent” in the next three years.

Enhancing workers’ capabilities could pay off substantially. As an example, the research notes that pathologists without AI are able to identify breast cancer cells accurately 96 percent of the time and that machines without humans are able to identify the cells accurately 92 percent of the time. But when humans and machines work together, they identify the cells almost 100 percent of the time.

Employers Are Setting Workers Up for Failure

Artificial intelligence could bring huge revenue increases for companies—but not if they don’t train their employees for the new era.


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